My experience of TestComplete
July 24, 2021

My experience of TestComplete

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TestComplete

We used TestComplete for automation testing on our web application regression testing daily. We use it for our department application. Mostly we use it as a daily regression test to test each main function of the application [for] most UI functions.
  • The key word testing helps us a lot. It can generate the test case fast.
  • It is easy to use. No strong tech skills of the tester is required.
  • It is well organized. The help information and documentation is really a help.
  • The TestComplete tech support team is efficient with feedback.
  • The tech support team process takes some extra time for the user. {You have to] open a ticket, then get general information, [then] have to contact the account manager [to] find a specific support engineer to have a meeting to share screen to resolve the problem. Might take 2 weeks to get set up [with a] conference call meeting.
  • My account manager changes frequently, and so far I don't know who my contact is.
  • I like it, it's easy to use.
  • Suggest if have more training, a stronger tech support team will help.
I have used selenium, Tosca, testing tool. TestComplete is easy to use and has easy maintenance.
IT management decides the tool. I think it is good for our company. It could add some load testing for multiple login users to check the performance. [It is] not a very detailed performance tool.
The test script with keyword testing is very nice to use. But the test case will be impacted by the system performance [and] wait time. Sometimes the application server or system responds to delay, the test script does not have the wait object flexible, most times I have to manually update [the] wait time. The result is running the whole test suite [which] will take longer.

Using TestComplete

1 - How daily our user to use the webapplication check the UI function
  • Easy to use
  • Test cases easily maintained
  • Multiple automation testing tool in one API testing . Data base testing etc
  • Add more test user logins for the same application
  • Some load and performance testing
I like to use TestComplete, I am the person new to it and use it daily now.

Evaluating TestComplete and Competitors

  • Price
  • Product Features
  • Product Usability
Product easy to use
product reputation
price

TestComplete Implementation

I am working on the implementation now, it is a learning curve for me.
Change management was a big part of the implementation and was well-handled
  • Application update to new UI or teach knowledge

TestComplete Support

I think the support engineer is good. But I feel they are very busy. Might need more resources.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
None
I do not know this service, I will let my manager know.
Yes when [I had a] tech support call and [they] shared the screen I learned a lot that I could not know from smart bear documentation.

Using TestComplete

I think it is good testing tool for our applicatoin
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Requires technical support
  • UI function testing using key word testing.
  • Multiple testing in one UI, API, DATA base back end testing.