The Okta way to Cloud Apps
September 14, 2021

The Okta way to Cloud Apps

Joseph Chandrasekaram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On

Modules Used

  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

[The] Okta [Identity Cloud] is used across the entire organization to provide single sign-on, user and groups management, and application onboarding as well and user lifecycle management as users are provisioned or de-provisioned across the organization. The user interface is intuitive and easy to manage and scale for the entire organization.
  • User provisioning and deprovisioning
  • Application onboarding and integration
  • Reporting and logging for troubleshooting purpose
  • Better reporting ability would be helpful
  • Built in query can assist troubleshooting
  • Increase productivity for user provisioning and securing users on the cloud
  • Multi-factor authentication provides peace of mind
  • Application onboarding and dashboard provides [a] single pane of glass for employees to access their apps
Certainly, integrating various SaaS application with [The] Okta [Identity Cloud] allows for both single sign-on and multi-factor authentication to be enabled, users just need to remember one password which is synced across Active Directory and all other federated applications. Any new applications within the organization are onboarded first to [The] Okta [Identity Cloud] before being delivered to users across the globe. One single platform to go and with company branding, helps to prevent or minimize security incidents.
One particular incident we [had] was when suddenly users stopped receiving phone verification calls and reached out to [The] Okta [Identity Cloud], they increased the priority and followed up with their vendors. While waiting, they provided a workaround which was implemented while waiting for the issue to be resolved. Upon resolution, we switched back to voice call authentication for those not using the Okta [Identity Cloud] app.
While in most cases, users generally do not face any issue, we have had isolated cases when users do not receive voice calls for authentication. As the voice call portion is managed by [an] external vendor for Okta, there [have] been cases where delays into several days occur before the issue is resolved. Overall the team is responsive but occasionally support tends to slack.

Do you think The Okta Identity Cloud delivers good value for the price?


Are you happy with The Okta Identity Cloud's feature set?


Did The Okta Identity Cloud live up to sales and marketing promises?


Did implementation of The Okta Identity Cloud go as expected?


Would you buy The Okta Identity Cloud again?


Overall based on our evaluation, [The] Okta [Identity Cloud] was a better-suited solution for global deployment and provided the level of confidence for [an] Enterprise-scale [deployment] with integration to AD and other Cloud SaaS suites.
It is appropriate for any organization where security is a concern and [the] ability to provision users and manage application lifecycle that supports modern authentication. Organizations today tend to use multiple applications from various vendors delivered on the cloud and a cloud identity solution is well suited in this case. It is a must-have tool in digital transformation for any organization.

The Okta Identity Cloud Feature Ratings

ID-Management Access Control
ID Management Single-Sign On (SSO)
Multi-Factor Authentication
Password Management
Account Provisioning and De-provisioning
ID Management Workflow Automation
ID Risk Management