Well Worth the Cost!
April 26, 2016

Well Worth the Cost!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with The Raisers Edge

Raiser's Edge is being used in the University Advancement department and in the President's Office. It is used in our department to track contact with and proposals to donors and potential donors, while also enabling us to track all gifts to the university. Additionally, our events team uses it to track and manage events while our Alumni Relations group uses it to track Alumni membership status. It addresses the issue of tracking contact information and relationships our prospects have that could be important. The other area it addresses is accurate reporting of current information. By providing canned reports, custom reports, and query/export options for the data we are able to have a clear picture of where we are.
  • It is easy to move around in and find information quickly.
  • Information can easily be pulled out of the database by using queries.
  • It makes it easy to create mail templates for bulk mailings which are saved and can be used again in the future. This saves time.
  • It offers many canned reports that provide valuable information, but is flexible enough to allow custom reports to be created using Crystal Reports.
  • The events module makes it easy to track all event information including participants, expenses, and income. It has a very easy to use interface.
  • Lately, hold times for customer phone support have been long when needed.
  • Fund records lack notes and media tabs that would be helpful to track key information related to the fund.
  • There is no auditing feature in Raiser's Edge to easily see things like the last time someone logged in, who made changes to records, etc. This would be very helpful to have plus a way to rollback a change someone may have made.
  • There is no way to create a standard format where specific entry requirements can be done automatically for consistency (i.e. addresses change Dr to Drive, specific salutations are automatically included, spell check, etc.)
  • There is not a way to add/track custom goals for development officers that aren't necessarily tied to gifts or dollar amounts (i.e. number of proposals, number of meetings, unit $ goals that can be tracked through gifts received, etc.).
  • Reporting is key and Raiser's Edge makes it easy to pull information and track where people are in the development process and what they are being included in. This also aids in monitoring contact frequency to avoid over solicitation. Without Raiser's Edge, the process would be very time consuming and cumbersome.
We have not used or evaluated other products as we are happy with the value Raiser's Edge provides us with.
It is a great tool that makes data tracking easy to do as long as data is entered correctly. As they say, your information is only as good as the data that goes in. With the addition of NXT, it makes it better suited for use by development personnel as it is easier for them to see information that is important to them. Reporting can be cumbersome if Crystal Reports is used to create custom reports. That has a big learning curve for most.

The Raisers Edge Support

I would normally rate support higher, but have to rate it at an 8 because there have been long hold times lately when trying to reach someone through phone support.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Yes - We pay to have phone support because it is often easier to talk to a support person on the phone instead of through email or chat.
Yes - It is always resolved timely and support personnel are good at communicating status information throughout the process.
We recently migrated to a hosted environment and had an issue with the Outlook Anywhere integration after the migration. The support agent knew what she was talking about and did some quick troubleshooting and escalated the issue to the next level. She told me when she would follow up with me and did so as expected. The issue was resolved by the next day.