Item: Raiser's Edge
Rating: 10
Author: Jenny Physioc, bCRE

Use Cases and Deployment Scope

The Raiser's Edge Enterprise is used by the following offices: Development, Marketing and Communications, Accounting, Alumni Relations, Career & Professional Dept. and Scholarships. We store all students, parents of students, graduates, donors, professional companies, and so much more. Raisers Edge is a fantastic software that I have been using for 24 years or more, so long I don't remember.

Pros and Cons

The Prospect information storage is very helpful. We can store proposal and wealth information and keep a history of our steps with each constituent record.
RE is very versatile for all users and the way they think and process information. There are many ways to get the information needed.
I like all the integration services available from Target Analytics a Blackbaud company. We don't have to go outside to get NCOA processed and figure how to get it back in the database.
We have a website which integrates with RE called NetCommunity. This is a Blackbaud product.
I cannot express enough how great I think the customer service is. You can choose to chat with support or find your answers through the knowledge base or go to forums or communities and get the answers or information you are seeking.

Consecutive giving is an area where it is hard to get the information in a timely manner. There are work arounds but this is an area that needs to be addressed because it is a very common and frequent need.
Export the Ratings is a challenge if you only want a specific source. You have to export all of them and then delete the ones you don't want and sometimes they are jumbled up in the export meaning the different sources are not in the same columns.