Raisers Edge - from a Systems Analysts Perspective
May 19, 2016
Raisers Edge - from a Systems Analysts Perspective
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with The Raisers Edge
All employees across the entire organization use The Raisers Edge as a tool to manage our interactions with our donors. It helps us track and manage every touch point we have with our donors, from receiving donations to emails sent to donor stewardship. I'm not sure how we would function without it.
- Ease of use - it's very easy to navigate in a constituent record.
- Excellent security capabilities - can tier what users can and cannot do and see.
- Its integration with other Blackbaud products (Luminate Online).
- Amazing, incredibly knowledgeable support team - Love the chat function. Additionally, support goes WAY beyond just technical support. Blackbaud offers so many tools to assist in the success of their clients including blogs, webinars and podcasts available online and free of charge.
- I think that the query tool can be improved.
- The RODBA functionality could use a bit more documentation.
- I'm sorry, I cannot provide those details, but it certainly helps us perform our daily functions and stay on point with our goals and objectives.
Using The Raisers Edge
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Configuration tasks are pretty straightfoward
- Exports and Queries
Yes, but I don't use it