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Good features but strict contract terms
December 17, 2019

Good features but strict contract terms

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Thomson Reuters Westlaw

We use Westlaw for legal research and docket management. We recently switched from Pacer to Westlaw Dockets and have greater access to records. This allows us to perform more efficient research across our organization and stay current with trends and new developments in case law.
  • Case law research.
  • Docket searches.
  • Accessing dockets from case research.
  • Clear pricing.
  • Efficient case law searching.
  • Centralizing docket search.
We considered switching to Bloomberg Law because of the contractual provisions with Westlaw but ultimately decided to stay. The cost of getting out of the contract term was cost-prohibitive and left us with no choice.
I have not had to use the support.

Do you think Thomson Reuters Westlaw delivers good value for the price?

Yes

Are you happy with Thomson Reuters Westlaw's feature set?

Yes

Did Thomson Reuters Westlaw live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Thomson Reuters Westlaw go as expected?

I wasn't involved with the implementation phase

Would you buy Thomson Reuters Westlaw again?

No

Westlaw is helpful for doing case research but is very expensive. For smaller firms or fast-growth firms, this makes it difficult to bring in people or have temporary assistance during peak times without spending a ton of money on licenses. The functionality of the product is extremely helpful but the pricing and contract terms are not.