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Great software, easy to use and lot's of possibilities
Updated December 16, 2022

Great software, easy to use and lot's of possibilities

Tommie van der Linden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ThoughtSpot

In my organization we use ThoughtSpot to create management dashboards and reports. They include financial- and non financial KPI's.
This product improved the quality of our reports and dashboards. It's flexible and easy to use.
The main problem that we had with other software was the fact that we have multiple sources/databases. ThoughtSpot is able to link them al together but is still easy to use. Great product and easy to use.
  • Combine multiple sources / databases
  • Click and play / drag and drop -> ease to use
  • Cloud based so always available
  • Possible to work at the same time with multiple users
  • Quick and easy learning
  • More training video's for beginners
  • Example or standard reports to show what's possible
  • Saved lots of money bacause we now have 1 product for all reports.
  • Saves time because easy to use.
  • You need to spend some time on training and building things.
Depending on the user but I would say it takes a few weeks/month to get up to speed.
It's easy to use and very user friendly.
With some help you are able to adjust and do things yourself in about an hour.
The lay-out is great and buttons make sense.
ThoughtSpot is able to combine multiple sources/databases. Next to that you are able to make the report or lay-out the way you want.
That makes it flexible and easy the create the overview you want. This way it's easy to answer the data questions as they promise. Great product.
There are a few things that can be improved.
For now you still need some support to get started. Would be nice to see a product that's so easy to use, that you can get started without any help. Maybe also include a tutorial to get people started even quicker.
It has improved it and enabled the possibility to combine sources/databases.
ThoughtSpot has more possibilities, is easier to use and can combine much more info to get the report you want.
Also, because you can replace other software, it's cheaper.

Do you think ThoughtSpot delivers good value for the price?

Yes

Are you happy with ThoughtSpot's feature set?

Yes

Did ThoughtSpot live up to sales and marketing promises?

Yes

Did implementation of ThoughtSpot go as expected?

Yes

Would you buy ThoughtSpot again?

Yes

[ThoughtSpot is] easy to use. Lot's of possible thing you can do.
No problems combining multiple sources and/or databases.
Great performance.
Nice way to create dashboard and reports. Can handle both financial- and non financial KPI's.
This makes it possible to great the best reports for management and own use.
Cloud based product so always available.

ThoughtSpot Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
10.0
Customizable dashboards
10
8.3
Drill-down analysis
10
Formatting capabilities
8
Integration with R or other statistical packages
7
Report sharing and collaboration
8
6.5
Publish to Web
7
Publish to PDF
6
Report Delivery Scheduling
6
Delivery to Remote Servers
7
6.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
5
Predictive Analytics
5
7.5
Multi-User Support (named login)
8
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
6
Single Sign-On (SSO)
9
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
9.0
REST API
9
Javascript API
9
iFrames
9
Themeable User Interface (UI)
9

Using ThoughtSpot

Marketing, sales, finance, strategy, etc.
Mainly our I&I department
  • Visualization of data
  • combining data from different sources
  • Easy dashboarding
  • Tracking targets and performance with dashboards
  • Easier access to dashboards
  • Bigger user platform
  • Connect even more databases
  • Increase development speed and users
Happy with the product and experience

Evaluating ThoughtSpot and Competitors

Yes - our old BI tools, for example PowerBI and Qlikview
  • Product Features
  • Product Usability
Possible to connect multiple databases and flexibility with creating reports.
Focus on user experience

ThoughtSpot Implementation

took a bit longer then expected
  • Don't know
Not sure - more focus on planning
  • took a bit longer

ThoughtSpot Training

  • Online Training
  • In-Person Training
  • No Training
inhouse in-person training. Took a bit to long to get the basics.
poor instructions
no, you realy need to put time in it

Configuring ThoughtSpot

it has a lot of options to fine tune
make some basic options, templates or example from where you can work out your own idea.
Some - we have done small customizations to the interface - yes, we have experts for it.
No - we have not done any custom code
no n.a.

ThoughtSpot Support

room for improvement on the user experience. you wouldnt need support if this was better.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
confidential
i can't remember exceptional but the support is good in general

Using ThoughtSpot

ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
None
  • searching
  • the main overview
  • navigation
  • analyzing
  • developing own dashboard without training
  • getting the logic behind the system is a bit hard at the beginning

ThoughtSpot Reliability

you can add more databases and keep adding systems etc.
also, you can scale users, dashboards etc
it's available unless there is a server or system update etc.
sometimes the timing of this is bad (for example during a month end close)
happy with the performance, no bugs that are giving me problems.

Integrating ThoughtSpot

has all we need.
  • Board
pretty issue because we link databases / data models.
  • n.a.
no.
  • File import/export
  • API (e.g. SOAP or REST)
no.
present some examples so we get inspired by it to use it even more.

Relationship with ThoughtSpot

Upgrading ThoughtSpot

Yes - update with small downtime.
timing of update was a bit stupid (during our month end close)
  • regular update i believe
  • better system performance