ThousandEyes Review
January 10, 2018
ThousandEyes Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThousandEyes
ThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when troubleshooting connectivity between our customers and our data centers.
- Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly.
- Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in.
- Alerting of peering and reachability issues.
- Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account?
- Would love to see some integration with some other data like Internet health, ISP outages and alerts etc.
- Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.
- The single best thing is that it gives our network engineers data to quickly identify internet routing and performance issues affecting our customers. Has greatly reduced the finger-pointing between us and our customers.