Thousand Eyes-Good and powerful network monitoring tool
March 08, 2022
Thousand Eyes-Good and powerful network monitoring tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThousandEyes
A thousand eyes is a great product. And we came across this when we were looking to have a deeper insight into VoIP call issues. We tested both the enterprise agent and the endpoint agent. The enterprise agent is installed on a switch and the endpoint agent is installed on a user end device. Here are some of the pros and cons of the product, The Pros: 1. Provides real-time network monitoring for DHCP, DNS, HTTP (Weblink monitoring, Network path visualization. 2. Network performance tests can be set up for remote VPN users to monitor issues like latency, jitter. 3. Easy user interface 4. Alerts can be set up with thresholds 5. Support is very responsive Cons: 1. Running tests frequently (every 5-10 min) for a large number of sites can put a load so the test results will take time to load. 2. The endpoint agent does not offer a deep dive and can be improved to include more tests that can be set up to monitor network performance. 4. It is an expensive product.
- Network performance monitoring is really good with the information provided
- Good customer support
- Easy to use interface
- Documentation is detailed and easy to understand
- End point agent can be improved to include more tests
- Integration options can be expanded to include more apps/ programs
- Better pricing options
- Network performance monitoring
- Documentation
- Customer support
- Needs improvement with features
- Pricing model can be improved
A thousand eyes offer more insight into the internet compared to other products. It has really good network performance monitoring and network mapping capabilities. Alerting and reports are much better and the dashboard visual is great. Customer service is very very responsive.
Do you think ThousandEyes delivers good value for the price?
No
Are you happy with ThousandEyes's feature set?
Yes
Did ThousandEyes live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ThousandEyes go as expected?
Yes
Would you buy ThousandEyes again?
No