I'm Thriving with Thryv
Updated May 06, 2022

I'm Thriving with Thryv

Dona Carlisle | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Thryv

I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.
  • Customer service is FANTASTIC!
  • Put regularly used and needed tasks under one umbrella.
  • Makes it easy to schedule and post to Social Media
  • Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes.
  • Emails sent through Thryv do not show up in the sent folder of gmail, for historic say.
  • You can't forward an email sent through Thryv.
  • The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time.
  • The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments.
  • Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards!
  • They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!
  • The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
  • Thryv has made it easier for my clients to share documents with me in a safe manner.
  • Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
Thryv is much more robust in what it can do. It is so robust that I learn something new it can do, or it offers almost every day. There are things that the others I tried did that Thryv does not, and things that the others do better, but when push comes to shove I went with the one that could do more of what I needed, and for a more reasonable cost.

Do you think Thryv delivers good value for the price?

Yes

Are you happy with Thryv's feature set?

No

Did Thryv live up to sales and marketing promises?

Yes

Did implementation of Thryv go as expected?

No

Would you buy Thryv again?

Yes

Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too!
BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.

Thryv Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
9
Ability to test dynamic content
10
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
7
Email deliverability reporting
9
List management
8
Triggered drip sequences
Not Rated
Lead nurturing
10
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
3
Calendaring
9
Event/webinar marketing
Not Rated
Social sharing and campaigns
9
Social profile integration
Not Rated
Dashboards
9
Standard reports
8
Custom reports
Not Rated
API
8
Role-based workflow & approvals
Not Rated
Customizability
6
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Thryv Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
No, the excellent support comes with the initial package! There is no reason, nor is it offered that I know of, to purchase additional support. You have support at your fingertips. If you want immediate help you CHAT with a rep. If your request can wait a little bit you email!
Yes - Resolved to my satisfaction, yes. In a timely fashion, well that is relative! When you need your client's information and you can't get into their file it seems like an eternity before the problem is resolved! But in the big scheme of things I would have to say, yes, they salve issues within a timely fashion. AND when there is an issue with the online program you can usually still access information on your phone. So you aren't truly without the information you might need.
Yes! After Zoom did an upgrade the link used by my Thryv didn't work anymore and Zoom kept wanting a passcode, that had never been sent. All I had to do was CHAT with a representative who immediately knew what the issue was and was able to help fix it right then. While it was frustrating that it happened in the first place they were able to get me up and running again, quickly.
When I go through the CHAT I get immediate response and immediate help. No need to schedule an appointment, or wait for a call back. There is someone there within minutes, sometimes seconds, of me signing on to help me with whatever issue I may be having, or with an answer to whatever question that I ask.