Efficiently Integrates Data from Multiple Sources
Updated July 19, 2022
Efficiently Integrates Data from Multiple Sources
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)
We use Tibco Cloud Integration in syncing our data to Salesforce.
- Easily maps data.
- Provides the ability to use logic with data.
- Quick response when syncing data.
- Could provide simpler connector requirements.
- We've had difficulty troubleshooting issues without involving support.
- Provide templates to follow as a guide.
- Provides the ability to gather data from multiple sources to map into a CRM solution using TIBCO.
- Allows our organization to become more data-driven.
- Provides the ability for the staff to see a snapshot of customer data from multiple systems in our CRM solution.
- Mapping data from data store to Salesforce CRM
- Ability to retrieve data from multiple sources to import into Salesforce CRM
- Data is able to be imported on a schedule
1 - IT
We have not implemented any other integration solution other than TIBCO. TIBCO provides what we needed to map data from our multiple sources into our CRM solution for a reasonable price and usability.
- Product Usability
We wanted to verify the usability of the product to ensure we could successfully upload our data to Salesforce with limited interaction on our part and without any need for continued attention by us once we set up the integration.
- In-person training
My only training was from another colleague who learned from a TIBCO/Scribe technician using a remote training session.
Using TIBCO has made the integration of our data into Salesforce very streamlined. It has saved us time and allows the data to be uploaded into Salesforce efficiently.
Do you think TIBCO Integration (including BusinessWorks and Flogo) delivers good value for the price?
Yes
Are you happy with TIBCO Integration (including BusinessWorks and Flogo)'s feature set?
Yes
Did TIBCO Integration (including BusinessWorks and Flogo) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TIBCO Integration (including BusinessWorks and Flogo) go as expected?
Yes
Would you buy TIBCO Integration (including BusinessWorks and Flogo) again?
Yes
Can add some logic to the solutions in TIBCO so the data is accurate. Previewing the data to confirm the logic has been an important lesson.
TIBCO Integration (including BusinessWorks and Flogo) Feature Ratings
TIBCO Cloud Capabilities
We noticed faster syncing which had a reduction in operating costs and improved operations and customer satisfaction.
We did not encounter any issues with the cloud based adoption. We migrated from the on-premise tool to the cloud-based product provided by TIBCO.
We used our existing applications built using TIBCO. This allowed us to seamlessly move to TIBCO's cloud without hassle or downtime.
Our organization's needs continue to be met by TIBCO. Even though our needs haven't significantly changed since we first adopted TIBCO, we feel that TIBCO's solution would successfully meet what we required.
The few times I have contacted TIBCO Scribe for support, the technicians have always been helpful and quick to respond. I have have never had issues so far where the support was not exceptional.
Yes, the feedback has been taken into consideration. The feedback given was receptive and seems to have been relayed to the appropriate areas.
- Integration with Salesforce CRM
- Add logic to field mappings
Requirement & Considerations
Import data from multiple sources into Salesforce. TIBCO was able to meet that need for us.
We did not look at others since TIBCO was a recommendation.
No, we will not expand our use of TIBCO in the future.
Evaluating TIBCO Cloud Integration (including BusinessWorks and Scribe) and Competitors
Purchasing
Did it meet our needs and was it within budget. Once we determined TIBCO was within our budget and could successfully meet our needs, we implemented TIBCO.
I would wonder if TIBCO could provide real time API calls from multiple data sources without much complex configuration?
Infrastructure Environment
We use TIBCO's on-premises agent installed on a server for use with syncing our data to Salesforce. Solutions configuration and syncing is performed using TIBCO online/Scribe.
We only use TIBCO/Scribe to sync data to Salesforce. We don't use any other tools integrated with TIBCO.
Learnings and Advice
We use TIBCO to sync data into Salesforce to see what services our customers use which allows us to promote other services to them. We use logic when syncing in the data so the data has relevance.
Work with the company for a tutorial and help out with the initial setup. We have both a Test and Prod environment. TIBCO assisted us with setting up the Test environment and we created the Prod environment configuration ourselves.
I haven't used the TIBCO Community as of yet.
Using the scheduler to sync the data is a nice feature so there isn't a need to manually sync the data.
Research if there is a utility that could pull our data real time without the need for us to upload the data into a data store on a periodic basis to then integrate into Salesforce.
Using TIBCO Cloud Integration core features
Automatic scheduling.
Entering logic and viewing results to verify data.
Fast response from support when needing assistance.
Automatic scheduling.
I didn't implement the auto scheduling right away and wish I would have.
I have not used any other cloud integrations so I cannot answer this question.
Using TIBCO Cloud Integration (including BusinessWorks and Scribe)
1 - The person that uses TIBCO Scribe has an IT background.
- Potentially map from various data sources in various locations to Salesforce rather than just one data store
- Use in creation of data lake which encompasses all our data from various systems into one location
TIBCO Cloud Integration (including BusinessWorks and Scribe) Implementation
- Implemented in-house
- Understanding how to implement logic into the data mapping
- Understanding how to map our data from multiple sources to what we wanted in Salesforce using Scribe
TIBCO Cloud Integration (including BusinessWorks and Scribe) Training
I would recommend someone at TIBCO to provide training unless you are familiar with data integration like this.
Configuring TIBCO Cloud Integration (including BusinessWorks and Scribe)
Not that comes to mind.
Some - we have done small customizations to the interface - It required some knowledge to customize the interface.
Some - we have added small pieces of custom code - We added some logic to the code in order to map the fields correctly.
TIBCO Cloud Integration (including BusinessWorks and Scribe) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
Yes
We do pay for premium support as we want to make sure our needs are met in a timely manner.
Using TIBCO Cloud Integration (including BusinessWorks and Scribe)
| Pros | Cons |
|---|---|
Like to use Well integrated Consistent Feel confident using | Requires technical support |
- Figuring out which fields in the data store to map correctly
- Including logic with the data mapping
- Having to dig around for why syncing may have failed (was it an expired password, a new record that was added to the data but not yet mapped, etc)
TIBCO Cloud Integration (including BusinessWorks and Scribe) Reliability
Integrating TIBCO Cloud Integration (including BusinessWorks and Scribe)
- Salesforce CRM
We had never worked with an integration utility prior to using TIBCO Scribe so it did require assistance from the vendor but once we were given guidance on the process, we were able to successfully integrate our data using Scribe without very many issues.
- File import/export
Contact TIBCO with your questions and any assistance. They have been very helpful.
Relationship with TIBCO Software Inc.
I was not involved with any negotiations.
Ask questions and ask for assistance if needed to help guide you through the process.
Upgrading TIBCO Cloud Integration (including BusinessWorks and Scribe)
No - We have upgraded the agent only which is a streamlined process. No other upgrades have been implemented.