Scribe your integration for success!
Updated December 03, 2019
Scribe your integration for success!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)
We currently use TIBCO Cloud Integration, specifically Scribe, to integrate with our on-prem CRM and cloud marketing automation. We were wary of using the built-in integration due to the fact that they would have separate databases to write data back and forth. If we left that cloud marketing automation, we would have a hard time breaking the integration. We are using this primarily in IT for the marketing department but it benefits the entire company from sales to manufacturing to installation and service.
Pros
- Scribe allows integration to our CRM and Marketo.
- Having partners that know the solution very well and who are very informative.
- Having agents for on-prem is very helpful.
Cons
- There are some issues with different browsers that could be improved.
- More details on the error messages, so that they are actually helpful to end users.
- More logging/reporting options.
- Huge ROI. Sales and quality leads are up significantly with the Scribe, CRM, and Marketo integration.
- It allows us to use it with future projects (SMS, IoT).
- Have yet to have a negative impact yet.
- CRM integration with Marketo
- Future sms integration
2 - Information Technology and Marketing currently but will roll out to Install and Service with future sms project.
We have used the old on prem scribe prior to cloud based and it was very helpful for nav and crm integrations
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Third-party Reviews
Biggest thing for us was it needs to be non intrusive.
- Online training
- Self-taught
It was very beneficial to have the 3rd part partner guide and train us on our journey with scribe. We still have the odd issue that they are able to give insight or fix for us and teach us what and why etc. Having some experience with the product isa must and the instructor / 3rd party consultant we had was very insightful and knew his stuff.
TIBCO Integration (including BusinessWorks and Flogo) Feature Ratings
TIBCO Cloud Capabilities
No, but I cannot recall a bad experience.
- we haven't had any eureka moments with that but looking forward to using it wherever we can
Evaluating TIBCO Cloud Integration (including BusinessWorks and Scribe) and Competitors
Yes - Scribe on prem, we replaced it for better features and less compute resources needed on prem.
Learnings and Advice
I don't think the process would change, we would have still done the same.
Using TIBCO Cloud Integration core features
Using TIBCO Cloud Integration (including BusinessWorks and Scribe)
2 - We have 2 network administrators with over 40 years of combined experience in IT. I would think our experience with SQL and web hosting / building helps a lot with troubleshooting issue we may come across.
- SMS integration with our custom calendar we are building
- anything with an API really that needs to talk with another system.
TIBCO Cloud Integration (including BusinessWorks and Scribe) Training
TIBCO Cloud Integration (including BusinessWorks and Scribe) Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Not Sure
Not sure if it is available or not...
Comments
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