Item: TIBCO Data Virtualization
Rating: 9
Author: Carlos Castro

Use Cases and Deployment Scope

Identified
as one important enabler for the new digital ecosystem, is helping NOS build a Digital Stack and deliver new
capabilities much faster and enforce security, resilience, performance, and
scalability. We start by implementing Data Virtualization to support our Interactive Voice Response used by our Call Center 24x7 and expanding this capability to our digital channels providing the best experience to NOS customers.

Pros and Cons

Performance (Data Cache keeps a live "copy" of our data)
Common data model design for Business and IT(improve data governance)
Faster Implementation(time-to-market)
Secure (systems not exposed)
Resilience (support several scenarios simultaneous - online data vs cache data)

Studio User interface more modern
Messaging (Kafka, Pulsar,...) adapter out-of-the-box without the need to buy additional software

Return on Investment

FASTER time-to-market, from several months to weeks
INCREASED information quality from batch to online event processing
LOWERED costs due to multi functional agile team delivery(every week)

Performance

The overall
performance regarding the engine is very good but depends on the database
performance and query buid experience of the developer.

Data Virtualization

We are currently
using our customer live information from different data sources (on-prem and
cloud) and technology to support the different support channels.

The volume
and number of events supported to maintain the information achieve millions of
records and events every day.

With a throughput
of 44 service calls by second and 73 events by second.

Alternatives Considered

K2View Data Fabric, Oracle GoldenGate, Oracle Data Integrator and Oracle Database

Problems Addressed

Some information was not updated online. Customer in some use cases needs to interact with an assistant to perform some self-care tasks.

Impact of Virtualization

Data cache capability and flexibility to interact with different IT ecosystems frameworks and data sources.

Key Insights

Do you think TIBCO Data Virtualization delivers good value for the price?

Yes

Are you happy with TIBCO Data Virtualization's feature set?

Yes

Did TIBCO Data Virtualization live up to sales and marketing promises?

Yes

Did implementation of TIBCO Data Virtualization go as expected?

Yes

Would you buy TIBCO Data Virtualization again?

Yes

Likelihood to Recommend

Tibco Data Virtualization simplifies the architecture between the operational systems and front ends. Allow us to build a common data model for everyone(Business and IT), align the different rules, capabilities, segments, and SLA's in one tool. Event-driven is a must in this kind of environment in particular for data cache management. The product is very flexible and we can easily replicate some tools and get "lost" in the use cases scenarios we want to implement, respect the product core and clarify your needs and objectives.

Products Replaced

Yes - Removes layers of
integration between backends and frontends

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Capability to integrate
in one platform the common data model and entities spread across multiple source
systems defined for a Business view.

Support Rating

They escalate some improvements we ask for the next version.

Usability Pros and Cons

Pros	Cons
Technical support not required Well integrated Quick to learn Convenient Feel confident using	Do not like to use Unnecessarily complex

Usability

The Studio interface
need some review because the layout is outdated and misses some functionality
more oriented for a less sql experience developer.

Sometimes
the messages and responsiveness causes some strange behavior that put the developer
using other sql tools and copy the final result to the studio.

Data Virtualization ... Evolution or Revolution

Overall Satisfaction with TIBCO Data Virtualization