Good for restaurants, not for retail
February 01, 2021

Good for restaurants, not for retail

Jonathan Schroeter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Toast Point of Sale

Toast Point of Sale has been a great addition to our restaurants. It covers all areas we were looking for and has helped us to grow and save money. We use it companywide at this time. It has helped us with downtime in credit card processing. Being in Southwest Florida, the lightning capital of the world, this feature alone saves me thousands every year. Menu management is a breeze and saves a considerable amount of time.
  • Integrated online ordering makes it a breeze. Once the customer places their order it goes directly to the kitchen!
  • Offline mode allows us to capture credit card sales even when the Internet is down.
  • Menu management allows me to make changes to the menu at one store and then automatically applies those changes to the rest of them.
  • Reporting is top notch and extremely informational.
  • PCI compliance burden is now off of me (unlike when we used "big box" POS companies in the past) and now falls directly on Toast Point of Sale.
  • Customer service, at times, could use some help
  • Cost of service
  • Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
  • A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
  • Customer loyalty program has really motivated customers to order more often with higher ticket averages.
Overall, Toast Point of Sale was the best system that fit all of our needs and wants in a POS system. For the past five years that we have used them, they have been constantly improving and truly have the best intentions for their customers. Every month they perform updates and are constantly adding new features for customers to utilize and maximize their investment.

Do you think Toast Point of Sale delivers good value for the price?

Yes

Are you happy with Toast Point of Sale's feature set?

Yes

Did Toast Point of Sale live up to sales and marketing promises?

Yes

Did implementation of Toast Point of Sale go as expected?

Yes

Would you buy Toast Point of Sale again?

Yes

Toast Point of Sale is strictly good for restaurants and not for retail. They seem to do a great job covering all bases from pizzerias to James Beard restaurants and some high profile franchises. If you are hands on, this is for you. If you're someone who wants someone else to do your job, this product is not for you.