TOPdesk Review
Anonymous | TrustRadius Reviewer
November 30, 2017

TOPdesk Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is being used through the whole organization, specifically to get requests at the right service points. Topdesk enables us to follow the incidents reported, find trends and create standard procedures/solutions for re-occurring issues. Also, TOPdesk is an easy way to provide specific solutions through the knowledge base, so one described solution is enough to solve the same problem through the whole organization. TOPdesk is also a cmdb, which makes it able to follow the assets life cycle.
300 - IT service management and facilities management.
  • cmdb
  • incident/problem management
  • knowledgebase
  • integration with other monitoring tools to create tickets
  • SSO with multiple domains
  • cross platform topdesk apps
  • TOPdesk is the default pipeline for registration of incidents/problems and the follow up from start until the end.
Topdesk was imo a better performing and more complete solution then the other products mentioned.
it must be said that it is a while ago since I used the other products.
With every question we have, 1 phone call to TOPdesk support, gives us the right and complete answer in a very short period of time.
With change management, the configuration management gives a fast view on possible correlations of systems that could be impacted.

TOPdesk Feature Ratings

Organize and prioritize service tickets
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement