November 30, 2017
Score 7 out of 10
Overall Satisfaction with TOPdesk
TOPdesk is being used through the whole organization, specifically to get requests at the right service points. Topdesk enables us to follow the incidents reported, find trends and create standard procedures/solutions for re-occurring issues. Also, TOPdesk is an easy way to provide specific solutions through the knowledge base, so one described solution is enough to solve the same problem through the whole organization. TOPdesk is also a cmdb, which makes it able to follow the assets life cycle.
- TOPdesk is the default pipeline for registration of incidents/problems and the follow up from start until the end.
With every question we have, 1 phone call to TOPdesk support, gives us the right and complete answer in a very short period of time.