TOPdesk Review
November 30, 2017
TOPdesk Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is being used through the whole organization, specifically to get requests at the right service points. Topdesk enables us to follow the incidents reported, find trends and create standard procedures/solutions for re-occurring issues. Also, TOPdesk is an easy way to provide specific solutions through the knowledge base, so one described solution is enough to solve the same problem through the whole organization. TOPdesk is also a cmdb, which makes it able to follow the assets life cycle.
300 - IT service management and facilities management.
- cmdb
- incident/problem management
- knowledgebase
- integration with other monitoring tools to create tickets
- SSO with multiple domains
- cross platform topdesk apps
- TOPdesk is the default pipeline for registration of incidents/problems and the follow up from start until the end.
Topdesk was imo a better performing and more complete solution then the other products mentioned.
it must be said that it is a while ago since I used the other products.
it must be said that it is a while ago since I used the other products.