TOPdesk View
March 28, 2018
TOPdesk View
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
It's used by our service desk as a ticket system and for configuration management
IT service managament
- Easy to use
- Easy to change settings, so it's helping with doing business with more efficiency
- Possible to use forms with our own company branding
- I don't know!
- We spend less time on registering tickets and solve problems
TOPdesk Feature Ratings
Using TOPdesk
6 - System engineers
Support engineers
Support engineers
- ticket system
- spend less time
- overview
- Growing with our business
- We must have a better registration tool then we did have [previously]
- App for smartphone
Evaluating TOPdesk and Competitors
Yes - A self built ticket system
- Product Usability
- Product Reputation
- Third-party Reviews
I should do the same thing. also now we can get more review information by internet then before,
TOPdesk Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- making a branded service rapport
TOPdesk Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Quick Initial Response | None |
Sorry, but we never did have a critical moment. When we started with Topdesk, it was excellent how the support us.
Using TOPdesk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Feel confident using | None |
- make a new ticket
- search engine
- reporting
- time management
Not Sure - I'm not sure, but we don't use it.