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TOPdesk Review
April 14, 2018

TOPdesk Review

Hank Smid | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk has a responsive support department and knowledgable consultants.
We use TOPdesk throughout the company for incident management, change management, and asset management.
70 - Facility and IT service management.
  • Ticketing: recording and handling IT tickets
  • Self service portal with knowledge articles for employees
  • Asset management can be improved
  • Searching assets in a ticket can be improved (more fields to search instead of only objectID)
  • Better overview of tickets.
  • Reporting on assets with tickets assigned.
  • Common issues are better recorded.
TOPdesk is more intuitive, better GUI.
For ticketing the tool does what you may expect. Again, asset management can be improved.

TOPdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Self-service tools
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
6.0
Configuration mangement
6
Asset management dashboard
6
Change management
7.3
Change requests repository
7
Change calendar
8
Service-level management
7