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Museum multi-department TOPdesk review
Updated July 29, 2020

Museum multi-department TOPdesk review

Peter Reus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used in a mix of 3 (totally different) departments in our organization, it's caught incidents, requests, and informational items. The total number of engineers is about 20 at this time. The ease of use is a big plus for our organization, and that it is available in the Dutch language.
20 - IT, Collection & Facilities
  • Feedback to the employee is very flexible
  • Ease of use
  • SAAS application, available anywhere, anytime
  • Way of editing feedback email is in HTML, what can be a pain to edit for some
  • Cost was higher as the opensource predecessor we used
  • Way more open/flexible as the opensource predecessor
TOPdesk is SAAS, so no more servers in-house. No problem getting more departments over to TOPdesk, without setting up new servers. Ease of moving tickets that where send to the wrong service desk mailbox, without retyping it all.
After implementation, I talked to the Support team about changing filters and more. The gave very quick help!
We're satisfied over the use of TOPdesk, It helped our business forward
TOPdesk can be used in any scenario, as we did. It is used in 3 totally different departments and for different uses. There are other places I can think of a few more departments who could make use.

TOPdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Self-service tools
10
Subscription-based notifications
10
ITSM asset management ()
Not Rated
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Using TOPdesk

15 - Museum collection employees, Facility staff and IT staff
  • Facility and maintenance
  • External support Collection department
  • External support
  • Time management
  • Self service
  • External support

Using TOPdesk

Easy to use
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Difficult to use
Lots to learn
  • Import emails
  • reports
  • Conversations
  • Setup different deparetments
  • Making item listsa
Yes - Easy to use on the way

Integrating TOPdesk

  • AD
  • Exchange
Basic integration, easy to complete
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)

Evaluating TOPdesk and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Usability is important in our organisation
Add larger review team