TOPdesk is used almost across the whole organization. But also our customers have access to it. TOPdesk is used by customers and our internal user for filing incidents and changes. We also hope to implement the project management and change control modules in the near future.
300 - The whole IT department is using TOPdesk. Also, the employees are using TOPdesk but they mostly use the self-service side of TOPdesk within our organisation. The employees use TOPdesk for making incident calls and changes.
On the management side, it's pretty hard to find and edit specific items if you don't know where to find it. It could be a bit more organized and easy for people who have to manage TOPdesk in their environment.
TOPdesk is way more plain, organized and more user-friendly. Users can see in 1 eye contact what the status of their ticket is and what has been done. Also, the management side of TOPdesk is much more straight to the point. I think the design of TOPdesk makes it attractive as well wich automatically makes it easier to work with.
Implementing TOPdesk in an ITIL environment is just a great outcome. The possibilities are endless and if you want something to be done it's definitely possible in TOPdesk. Also, TOPdesk is very user-friendly when it comes to the user side of it.