Overall Satisfaction with TOPdesk
We have been using TOPdesk for many years. And especially the new version is really appreciated. The whole organization is using it. We register our calls at the ServiceDesk and track the progress of the solution. The report tool is powerful and helps with reporting for our clients. The self-service tool became available a while ago. We will see if it works.
6 - IT management and Data management
- User-friendly graphical interface
- Good reporting tool
- Possibility to build a knowledge base for FAQ
- We are not using all of the modules, so I would like to be careful with comments. Maybe some functions are available in other modules
- CSM functionality
- Since TOPdesk we and our customers have a good impression of our incidents.
It was too long ago. We very quickly convinced of the power of TOPdesk
TOPdesk Feature Ratings
Using TOPdesk
5 - SUpportdesk people, developers and project managers
- control of support calls
- control of development flows
- kanbanboard is helpfull
- helpfull for audits
Using TOPdesk
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Consistent Quick to learn Feel confident using Familiar | None |
- create new issues
- automatic sending email notifications
- Insert calls from outlook
- Create reports
Integrating TOPdesk
- Outlook
- Gitlab
I don't know
In the past we used the Dutch programm LIFT for CMS integration
For us it would be nice to have some integration with Gitlab. For calls and solution integration
TOPdesk Implementation
Change management was a minor issue with the implementation - We had to change some of our procedures to make them fit into TopDesk and workflow. Internally people need to work with these procedures and use Topdesk in the right way.
- How to integrate it with outlook.
Evaluating TOPdesk and Competitors
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
At that time it was one of the best options. we are using it already for many years
Install several trail programms