TOPdesk Review 8 of 105
Review: "TOPdesk is the first thing I open in the it's on the top of my list on my desktop."
Randy MacFarland profile photo
February 05, 2019

Review: "TOPdesk is the first thing I open in the it's on the top of my list on my desktop."

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use it as our main ticketing system across the company. We used to use it with a previous company we owned. Tickets are either emailed to TOPdesk and a ticket is created automatically, or we manually create them. We also use it for our Change management approval process as well.
  • The ability to customize it.
  • Ability to access anywhere there is an internet connection.
  • Cost.
  • Maybe a little easier to customize.
  • Fix the Canadian phone support number. I called a few times and it just rings and rings.
  • Be able to drag and drop a pic into the comment area while updating a ticket.
  • Since this the first service desk I've used and it's the company's first ticketing system I can't tell if there is a positive or negative impact on ROI.
  • TOPdesk is used daily, so it's definitely being used.
  • We are slowing expanding its use. We started using the change management part of the system.
We haven't used any other TOPdesk products as I don't know what is available.
Support has been good, just the issue is no one answering the phone. I have never spoken with our account manager or onboarding so I can't comment.
It's good for IT ticketing, but the users in the office find it too hard to log in and complete the ticket. 99% of user tickets are created by an email to TOPdesk.

TOPdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Change calendar
Not Rated
Service-level management
Not Rated