A happy TOPdesk customer
November 02, 2020
A happy TOPdesk customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk helps our Managed Services department with delivering proper services to our customers. We keep track of our contracts, tickets changes, our own assets, etc. Provides us with SLA reports. And we can correlate with other TOPdesk using companies and services to provide a smooth integration with our ITSM-tooling.
TOPdesk is used by 20 IT-professionals and their management.
- Collaboration.
- Intuitive use.
- Filtering to keep track of things.
- Collaboration could be a bit smoother.
- Some things are a lot of work to maintain (mails in the action module).
- Better service delivery tracking.
- Better registration and reporting.
TOPdesk is more cost effective then its competitors that we looked at. You only pay for what you need. So if you want to keep it simple, that is easy and not too expensive.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes