TOPdesk: At the TOP of the Game
December 05, 2021
TOPdesk: At the TOP of the Game
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
When our previous ticketing system reached its end of life, we determined that the Facilities and Information Technology departments would benefit from an enterprise system that would allow us to share tickets between our departments. Every step of the way, TOPdesk has exceeded our expectations. The tools it provides are powerful and solve real problems with ease. Implementation was straightforward and well-supported, and they are always available with questions and solutions afterward. In addition, their philosophy and customer service solutions have helped our departments improve our service and focus more clearly on our goals together.
50 - Facilities Management, Information Technology Management, Library, Admissions, Sustainability
- Customer-centric service
- Ticketing workflows
- Enterprise solutions
- Mobile app
- Supporting building of self-service portal
- Customer use of self-service portal increased
- Faster ticket resolution times
- Fewer lost tickets
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes