TOP(desk) shelf product and service!
November 03, 2022
TOP(desk) shelf product and service!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TopDesk as our self serve portal for help desk support tickets to assist 30+ school boards within Ontario. We also use it for our Asset management, our assets consist of software.
3 - Our project manager and the 2 Analyst use Top Desk.
- Keeps our Assets organized
- Email notifications
- Ticket organization
- It can be difficult to find settings or options
- The GUI isn't very intuitive
- Ticket turn around is faster
TopDesk has many more options, email notifications was a requirement.
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes