Has potential, but needs some work
Updated April 22, 2016
Has potential, but needs some work
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to track customer health and integrate it with Salesforce. It is widely used by our renewals sales team and our customer success team also uses it. It helps us analyze customer health, monitor trial customers, and identify upsell potential.
- Customer health ribbon
- Tracking historical data would be a nice add-on to have
- Uploading information can be buggy
- It isn't cheap, and we have seen some drawbacks with the way it was implemented.
We used another software before and felt Totango was a much more advanced system.
It is a one-way integration right now and it was pretty easy to achieve.