Totango Helps Fast Paced Startup Get to Next Level
Updated May 09, 2016

Totango Helps Fast Paced Startup Get to Next Level

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used by our organization as the solution to support scale by driving process and automation within our growing customer success team. Although we had a number of tools that did parts of what Totango can do - the investment in time and effort to further customize those tools to suit our needs was more than the investment in obtaining Totango and getting benefits almost immediately.
  • Responsive and helpful during on-boarding process, lots of help with best practices and implementation.
  • Great modern UI compared to some of the other solutions in market.
  • Integration with Salesforce is a little cumbersome.
  • Ability to better manage goals/objectives for individual accounts.
  • Need a more robust single sign-on strategy. For example, being able to configure for any SAML provider or enterprise providers such as Google Apps etc., plus additional second factor authentication.
  • A little early to measure, but the goal is to deliver the following.
  • Increase in ARR value through identifying upsell opps.
  • Greater customer satisfaction through identifying trends and issues which are relevant to customer.
Gainsight: we went a fairly long way down sales cycle with Gainsight. In the end it was a tough choice, but Totango's UI, backend data model, and lower cost were key factors.
Domo: We also purchased Domo anyway for use in other parts of the business, but realized it didn't have the capabilities we were looking for specifically around CSM.
Salesforce integration is the main method for us currently to get usage (attributes) and organization data to Totango. Integration of accounts is a little clumsy requiring a third party intermediary ( is what they recommend). Zendesk integration is relatively straightforward.
Totango is a great choice for any modern SaaS solution. It can be a little trickier to setup effectively for companies with complex customer organization and/or product hierarchy structures - but probably no more than any other similar solution.

Totango Feature Ratings

Product usage
Customer profiles
Automated workflow
Internal collaboration
Not Rated
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Not Rated
Revenue forecasting
Role-based user permissions
Not Rated
Integration with