Useful Totango.
April 21, 2016
Useful Totango.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is mainly used by our success department, and by a couple of managers. Totango mainly addresses our customers who are on the verge of churning, but also helps us reach out to customers who are not taking full advantage of the services we offer.
- Tracks customer renewal dates.
- Allows us to determine priority calls over less important renewals.
- Create specific tags for customers based on wants, and/or needs.
- A more dynamic task/subtask option would be very useful.
- Since using Totango, I feel that customer retention has gone up because we have the ability to target the customers that are not using specific features, or not using the software as much as they were.
Totango is very easy to use and has great support features.
- An inhouse database program for customer tracking.
Not difficult, our direct contact at Totango was very helpful.