Item: Totango
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Totango is used by the customer success group at the company. It helps us understand the full picture of our portfolio based on several health profiles. Furthermore, it helps paint a picture of what our customers are doing inside of our platform.

Pros and Cons

Easy to use. I log in everyday, look at my health profiles and know exactly where to focus.
The ability to create reports to show early warning signs.

Needs more ability to manipulate our customer data. I'm limited to being alerted about certain attributes for 30 days and 90 days but what if I wanted 60 days or 75 days?
Unreliable data sometimes.

Systems Integrated With

Salesforce and Marketo

Likelihood to Recommend

The customer success group at our organization is made up of about 30 people. I think it was great when the group was smaller (i.e. 10-15) but now that we've gotten a lot larger or more mature, we demand to see a clearer data capture of what each of our customers are doing inside our platform. For example, something like a usage report would have been extremely helpful.

1 year of Totango

Overall Satisfaction with Totango

Use Cases and Deployment Scope

Pros and Cons

Systems Integrated With

Likelihood to Recommend

Totango Feature Ratings