TOTANGO
June 08, 2016
TOTANGO

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to understand the usage health of our customers. It gives us a quality report when the usage had gone down and on what parameters.
Pros
- Differentiate users according to usage
- Helps us to keep a note on recent happenings with customers
- Gives us the reason why certain customers are ranked low while others are ranked high and where ypu can improve those to a good level
Cons
- Updates sometimes doesn't reflect directly and goes missing
- Review update based on the usage should be updated with better efficiency
- Update the usage by the customers with a little more faster pace
- Scheduling software
- Record tracking
- Contact timeline
This was all done by a different set of people, while we manage it at a user level.
Comments
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