TOTANGO
June 08, 2016

TOTANGO

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango to understand the usage health of our customers. It gives us a quality report when the usage had gone down and on what parameters.
  • Differentiate users according to usage
  • Helps us to keep a note on recent happenings with customers
  • Gives us the reason why certain customers are ranked low while others are ranked high and where ypu can improve those to a good level
  • Updates sometimes doesn't reflect directly and goes missing
  • Review update based on the usage should be updated with better efficiency
  • Update the usage by the customers with a little more faster pace
  • Scheduling software
  • Record tracking
  • Contact timeline
This was all done by a different set of people, while we manage it at a user level.
  • Review of things with clarity is done here.
  • It's very much appropriate to keep a track on the records of customers.
  • Where managing things according to their usage and constant contact can be made.

Totango Feature Ratings

Product usage
8
Help desk / support tickets
5
Customer profiles
8
Automated workflow
8
Internal collaboration
8
Customer health scoring
5
Customer segmentation
5
Customer health trends
6
Engagement analytics
7
Revenue forecasting
8
Dashboards
9
Role-based user permissions
3
API
5
Integration with Salesforce.com
5