Overall Satisfaction with Totango
Totango is used to provide business intelligence to Customer Success, Consulting, Onboarding, Professional Services, Sales, Marketing, and Support groups.
- Intuitive Design
- Reliable
- Fast
- Newness of the Enterprise platform is apparent. Have encountered more than a few bugs.
- Increased product adoption.
We evaluated five other customer success platforms. We selected Totango because of its technical fit, usability, and competitive pricing.
Totango Feature Ratings
Using Totango
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Account and user segmentation
- Zendesk Integration
Yes, but I don't use it
Integrating Totango
Integrating with these products was a bit challenging due to the newness of the Enterprise platform and hierarchies functionality. However, Totango's team is made up of rock star customer success managers and customer success engineers that were able to assist with working through nearly every challenge we came across.