Work made easy by Totango
July 06, 2016
Work made easy by Totango
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by all the customer success managers, sales team heads, zonal heads and assistance managers. We use it like our daily diary for all conversations that have happened with our customers and all the efforts that have been put [forth] from our end. Totango is great for pulling our reports and to maintain each customer portfolio. Tags are very helpful. Assigning the portfolios and tracking who is handling the customer is great. Assigning tasks is also great.
- Tags
- Reports
- Usage tracking
- Anybody can assign the portfolio to anyone and original owner is not notified regarding this
- Late updation
- No tracking of date and time of assignment of the portfolio
- It acts like a customer interaction diary
- We do have some levels of conversation tags - helps us a lot
- Customer usage report
- Internal process management gets easy
totango is a world wide famous tool. It is costly; costly things are worth it most of the time. Our company is SaaS based and doctors are our customers. We need to manage them without fail. Totango is helping a lot with this. We have 3000 customers and we need to keep track of each and everyone one of them on a regular basis. We even need to keep track past interaction history and Totango helps us with this.
- Reports
- Keeping track of customer's usage
- Tags