Overall Satisfaction with Totango
We initially purchased Totango to help our Customer Success team track and manage customer adoption and health scores. It took us about a year to fully build the integration to our internal data sources (Salesforce, Mixpanel, etc.). After a very long onboarding, we slowly started to see the results of our efforts. We've created health scores to monitor product usage, we now have Customer Success Dashboards, reports and segments, we use Totango to assign and manage tasks for our team, we automate customer messaging depending on their lifecycle status, we use it to push updates into Salesforce which keeps CS connected to sales, we use TT to share meeting and account notes internally, and we continue to build out more use cases.
- Managing account information
- Account dashboards.
- Customer lifecycle management.
- Naming conventions confusing.
- Time to onboard - managing integrations.
- Reporting could be organized more intuitively.
- Helped us to monitor churn risks.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
No
Would you buy Totango again?
Yes