Totango Review
Updated December 01, 2020
Totango Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by our Customer Success department. We use the system to track and manage all of our daily tasks and accounts both individually and as a team. In Totango, we have the ability to set up customer attributes to stage the lifecycle of each of our customers to ensure that we keep track of the support that each need. As a whole, we look at it for the health of our organization based on how our customers use our software.
- I love the ability to switch between today's and tomorrow's tasks to stay ahead of my workload.
- It is helpful to be able to set customized attribute to our accounts.
- I like that tasks/touchpoints can be created in different ways so each person on my team can individually figure which system works best for their workload.
- It does lag often - usually fixed quickly by an email to the team.
- Campaigns could be more customizable.
- We are able to run segments to see exactly where our MMR is on each month.
- We are able to run segments to see where ew have customers missing payment - very necessary for our business.
I think Totango is much more user-friendly and less busy than the Salesforce CRM. I find it a better experience on any given day.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes