Good tool for simple needs.
December 02, 2020
Good tool for simple needs.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
It is being used by the Customer Success and Account Management team to track our customer satisfaction and send reminders to do certain activities based on data.
- Individual account record management.
- Analytics.
- Automated messaging.
- AI to improve recommended actions.
- It is difficult to get real ROI versus just using SFDC.
I would likely go back to using SFDC as system of record if I could do it over again.
Do you think Totango delivers good value for the price?
No
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
No