The greatest tool ever!
December 03, 2020

The greatest tool ever!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

I am from the Customer Success team and we all are using Totango daily to keep track of our customers' plans & activities. This is our main and most reliable tool in keeping records of our customers.
  • Creates a comprehensive and shareable profile of the customer.
  • Actively monitors customer health changes.
  • Breaks down the customer lifecycle.
  • Easy-to-manage stages that let companies prioritize their processes to hit the goals.
  • Just minor improvement on the real-time updating of the Overview page when making changes on customer's data. If you could make it as real-time as possible.
  • Definitely increased our customer retention rate as we get to keep track of everything Thanks to Totango.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

As I have said, I use Totango daily and this is our great main tool as Customer Success managers here at Zoom, and I couldn't think of any other tool better than Totango.
I just love all the overall experience. I'm loving my job more than ever because Totango makes our work life easier for all of us!
I use Totango daily. It allows me to segregate customer portfolios and segments based on churn, renewal, upsell, and other metrics I set to compare revenue values. With a clear picture of my customer base, I can focus more energy and resources on my most profitable clients.

Totango Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10
Integration with Marketo
10