Best Customer Success Tool Ever
December 03, 2020

Best Customer Success Tool Ever

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango for our customer success team, we analyze our customer's health rating and take strategic decision on how we can help our customers can fully utilize our company's products
  • The Success Plans
  • Integration with Salesforce
  • Ease of Use
  • Product Set up could be more user intuitive
  • There are few challenges on mapping fields between Totango and Salesforce
  • Industry Terminology should be used - Example Attributes in Totango are same as fields in SFDC
  • Better customer retention
  • Better customer support
  • Better Analytics on Customer Health

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango Support is Exceptional. We always have our questions answered very quickly and the team strives for complete resolution. The response time from Support is amazing. there were instances where we have raised a support case and got the issue resolved within 30 mins. The ticket would be assigned to higher tiers without wasting customers time
The Integration between SFDC and Totango could be little more user intuitive.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
8
NPS surveys
8
Customer profiles
7
Automated workflow
8
Internal collaboration
6
Customer health scoring
8
Customer segmentation
8
Customer health trends
8
Engagement analytics
7
Revenue forecasting
8
Dashboards
8
Role-based user permissions
8
API
7
Integration with Salesforce.com
6