Are you starting with customer success? Trust Totango.
March 11, 2021
Are you starting with customer success? Trust Totango.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We have recently used Totango within our customer success team.
We have added our processes within the platform and we are tracking the progress of the accounts, keeping notes, and generally being on top of things. As a next step, we are planning to incorporate usage data as well.
We have added our processes within the platform and we are tracking the progress of the accounts, keeping notes, and generally being on top of things. As a next step, we are planning to incorporate usage data as well.
- It already includes proposals for specific processes to be followed
- Very friendly UI; easy to get started
- The free version allows for startups that are not ready to invest in a CS solution to start from somewhere, prove the value of the product and their work, and then move forward with an acquisition
- I had difficulties in importing data; it was not quite clear how to do so
- When help was needed, the level of support I received was quite low. The help center is good but if anything further is required, you will have difficulties in finding what you need
- Increasing meeting effectiveness
- Increased retention
After evaluating Client Success and ChrunZero, we tried Totango due to it's zero cost of entry compared to a high set-up fee for the other platforms.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes