Totango Review from Light Users
August 24, 2021
Totango Review from Light Users
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
[Totango is used for] tracking the status of who owns the account, when the account expires, customer ACV, [and] customer [communications].
- It provides easy to access customer information.
- Keeping track of customer [communications] is a little messy.
- It gives CSM time back since others can find info they need without asking CSM.
I have not used other products.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes