Item: Totango
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

My customer success team mages customers using Totango. With Totango, we have view and control of the customer journey. Our processes can be automatized and actions are documented.

Pros and Cons

Task management
Customer journey tracking
NPS campaign and management

Reporting
Account and User mixed KPI

Return on Investment

Better customer status awareness
Better customer retention
Better customer expansion

Alternatives Considered

Gainsight Customer Cloud and Planhat

Better price/quality ration.

Other Software Used

Salesforce Lightning Platform (formerly Salesforce App Cloud), Coda, monday.com

Totango is very well suited to manage daily customer activities and implement consistent playbooks across the customer base. Management of NPS and in general the Voice of the Customer bloc is very helpful Health monitoring is another important advantage of Totango, although the health configuration can be tricky.

With Totango, We Improved the Way We Help Our Customers be Successful

Overall Satisfaction with Totango

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Totango delivers good value for the price?

Are you happy with Totango's feature set?

Did Totango live up to sales and marketing promises?

Did implementation of Totango go as expected?

Would you buy Totango again?

Other Software Used

Likelihood to Recommend

Totango Feature Ratings