A fantastic tool to simplify your Customer Success
January 18, 2022

A fantastic tool to simplify your Customer Success

Phil Guthrie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango to onboard new accounts, view usage, and login history, and automate our processes. The data is displayed clearly, as a solution it is clear and easy to use and the time-saving aspects it allows are immeasurable.
  • Automating tasks
  • Displaying data
  • Saving time
  • Some data is difficult to track but beyond that, there are no major areas for improvement
  • Increasing customer retention
  • Freeing up CSM time

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud)
Well suited to viewing customer spend and activity

Totango Feature Ratings

Product usage
Not Rated
Help desk / support tickets
Not Rated
NPS surveys
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Role-based user permissions
9
API
Not Rated
Integration with Salesforce.com
8
Integration with Marketo
Not Rated