Very reliable and great support
February 09, 2022

Very reliable and great support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango to monitor client health and automate key comms to our clients.
  • Triggering automated campaigns
  • Internal notifications
  • Client health scoring
  • N/A
  • N/A
  • N/A
  • Definitely allows us to track client health far more effectively
  • Identifies opportunities for upsales
  • Account expansion

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Well suited for reminders about client renewal dates. Well suited for a mass email to clients about site maintenance or new products

Totango Feature Ratings

Product usage
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Role-based user permissions
10
API
10