All in one CS
Updated June 09, 2023
All in one CS
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango runs our onboarding process, customer journey, and renewal cycle. We also use the system to track KPIs, account and user activity.
- Easy, configurable journey mapping
- Customer segmentation
- Activity tracking
- Reporting
- Aggregating user metrics
- Survey flexibility
- Increased retention
- Increased LTV
All systems have positives and negatives but Totango fit immediate needs best
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Totango Feature Ratings
Using Totango
Customer Success, Operations, Support
1 - Flexibility and some CS Ops / Rev Ops background to fully unlock system potential.
- Onboarding
- Customer Health
- Customer Journey
- Centralized data source for disparate data
- Value drip automation
- Revenue projections
- Tech touch programming
Evaluating Totango and Competitors
- Ease of Use
Configuring Totango
No - we have not done any customization to the interface
No - we have not done any custom code