Couldn't be happier
January 26, 2023
Couldn't be happier
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to organize the workflows on our Customer Success team and Account Management teams. Having a single system that allows both teams to cleanly split up the tasks needed, so we don't overwhelm the client and can support them fully in their customer journey is a huge benefit to our organization.
- Organized Tasks
- Automate Email Cadences
- Automate CSAT & NPS Surveys
- Automate and call out customer health risks
- Additional integrations with delivery tools - Pendo, Avature
- I really can't think of anything else. We love your product!
- I really can't think of anything else. We love your product!
- Our team members are each saving about an hour a day on reports, due to the use of totango. Across a large CSM team and a new Account Management team that adds up.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes