Totango - a must have for every fast growing company
January 27, 2023
Totango - a must have for every fast growing company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Our company is a startup which grew up really fast within the last 2 years. Our customer management system was based on spreadsheets and google docs, and as we acquired more and more clients it started to turn unscalable. There were lots of documents, all over the company's Drive database and things usually got lost and it started to get difficult to properly follow and update all our customer's status. With Totango came the solution to this issue, because we can have all of our customers in the same place, under the same format no matter who manages them and got really easy to get info and metrics from there.
- Customer Management
- Easy access to metrics
- Customer Health and Churn information
- Possibility to download graphics
- Better data analysis tools
- Increase of team productivity
- More speed for making customer based decisions because of their instant data analysis
Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes