Trend Cloud App Security- It Works!
May 12, 2021

Trend Cloud App Security- It Works!

William Watkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trend Micro Cloud App Security

Trend Micro Cloud App Security is currently being used across my entire organization to protect all of our account types (Student, Faculty, Staff, Departmental and Vendor). We needed a solution for email security but this tool turned out to be a plus with monitoring and protecting SharePoint/OneDrive and Teams. Overall, Trend Micro Cloud App Security has addressed the need to increase our security posture.
  • Very easy to setup, integrate and use/administer.
  • Tech support has always been on point.
  • Product works as expected to monitor and quarantine as needed malicious content.
  • The layered approach and functionality, catches items that 365 security misses.
  • Wish I could customize the notification emails more, like including html code to personalize and highlight messages that my end users see when an item is flagged.
  • Wish there was a word or phrase component to block/flag emails as I can with files, links, senders and domains.
  • Automation of the BEC list would be a plus...such as pulling in an OU or security group so that I do not have to do manually perform this task.
  • We have multiple TrendMicro products. Thus it would be nice to have one dash board to "see" or login at least for ApexOne, CAS, etc.
  • Overall the data loss notification is viewed as a nuisance by our users. However, it allows the organization to be covered (CYA) should there ever be a HIPPA or similar complaint.
  • Instant message quarantine of malicious emails by senders, domains, URL is quite a positive impact.
  • We are able to greatly reduce BEC phishing attacked.
  • A Pro and Con (mostly PRO) is the BEC feature which allows my organization to enforce users to not use their personal email address. User do not like their Yahoo or Gmail correspondences blocked but this has far greater positive potential then negative.
Trend Micro Cloud App Security has never provided me bad service nor been unable to resolve an issue. Their support has also been timely in resolving any issue well within a reasonable time frame.

Do you think Trend Micro Cloud App Security delivers good value for the price?

Yes

Are you happy with Trend Micro Cloud App Security's feature set?

Yes

Did Trend Micro Cloud App Security live up to sales and marketing promises?

Yes

Did implementation of Trend Micro Cloud App Security go as expected?

Yes

Would you buy Trend Micro Cloud App Security again?

Yes

Trend Micro Cloud App Security is very easy to use. I rate it a 9 of 10 only because of the minor dislikes I have mentioned prior, otherwise I'd give them a 10 of 10.
The product works great when I have to quarantine a mass email attack. Seems students are always susceptible to email base attacks, we are no different, but when one occurs on a mass email basis I can very easy and quickly block/quarantine those emails either by sender, domain, or URL or all three if need be. We have played with the data loss component but it is hard to do anything but "monitor" because there are way too many false positives. Such as with SSNs and bank routing numbers, but I figure any solution provider would experience the same problem. However, even with monitor and notification only, it is useful to make our users aware they are potentially sending personal information.

Using Trend Micro Cloud App Security

2000 - Just about every facet you can imagine (Faculty, Staff, Students, Department, Vendor) covering every component of business including personal use by our student population.
3 - My team (Network Team) is compromised of three individuals, but just one person is the focal. I have several certs but one's does not need one to support Trend Micro Cloud App Security's CAS. It's very use to use and if you run into any problem their support will literally walk you through any support steps needed.
  • Email security (which now extends to OneDrive & Teams).
  • High Profile User checking (BEC).
  • Ability to quarantine mass or even a singular email attack.
  • security posture awareness even for the end user.
  • Ability to quarantine mass or even a singular email attack.
  • Forcing users to adhere to using their organization issued email account rather then a personal email account.
  • Enforcing a soon to be approved policy restricting personal email usage.
Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!

Evaluating Trend Micro Cloud App Security and Competitors

  • Price
  • Product Reputation
  • Prior Experience with the Product
The single most important factor was our prior experience with Trend Micro Cloud App Security. He had their desktop software and moved to ApexOne which was a better experience than expected. Thus, we trusted this cloud solution as well and have been pleased with that decision.
No change here. We are happy with the products and the costs.
No others, we didn't have to.

Trend Micro Cloud App Security Training

Was very ease to learning. I would at least tell others don't be intimidate and give it a try it's probably easier than you think & believe.

Trend Micro Cloud App Security Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes. Our organization typically does with all products and we are pleased with Trend's support.
Yes, with how to integrate Cloud App Security with XDR

Using Trend Micro Cloud App Security

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Target (users) Sync
  • ATP Policy tweaking
  • Dashboard setup
  • High Profile (BEC) list...a synch would be nice.
  • Key word policy implementation is non-existent.
  • Viewing the site on my mobile device. Needs an app for quick on the run tasking.

Trend Micro Cloud App Security Reliability

Has always been available for us in 2+ years...100% uptime thus far.
On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me.

Relationship with Trend Micro

Extremely easy and will work with you if you need to extend the trial period should something occur to side track you.
Our rep, rather reps were always available and responsive. Only knock if there is one, is the turnover in reps. but the new one always made themselves available.
Year to year renewal. They provided a multi-year package that provided additional savings but my organization prefers to do annuals.
Compare with other peers to see if you are getting the best price. Also, ask about all your freebies...was happy to learn that Phishing Insight was included.