I enjoy the software when it works, but it does do its job.
October 04, 2019
I enjoy the software when it works, but it does do its job.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Trend Micro Smart Protection Suite, with XGen
We've used Trend Micro Smart Protection Suite to secure our endpoints for a long time now. We are currently working to upgrade to Trend Micro APEX ONE at this point. But we are very happy with our use of Trend Micro Smart Protection Suite.
We are using it across our whole company on our endpoints and servers to protect against malware, viruses, and ransomware.
We are using it across our whole company on our endpoints and servers to protect against malware, viruses, and ransomware.
- Protect against links that are malicious.
- Protection against malware.
- Protections against ransomware.
- Multiple agents for different pieces of the software and they don't talk.
- Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
- Communication drops to the server randomly and has to work with tech support to get it working again.
- We have been doing great with not being compromised.
- I have not really had any setbacks other than the regular issues with some of the software.
- We got the APEX ONE upgrade with our support.
The current version we use does not stack up with Sophos Intercept X as it can integrate with their firewall and Trend Micro does not currently have a firewall to integrate with.
Its cloud technology is also a little lacking compared to Sophos and the ability to respond automatically to incidences.
Its cloud technology is also a little lacking compared to Sophos and the ability to respond automatically to incidences.
Do you think Trend Micro Smart Protection Suite, with XGen delivers good value for the price?
Yes
Are you happy with Trend Micro Smart Protection Suite, with XGen's feature set?
Yes
Did Trend Micro Smart Protection Suite, with XGen live up to sales and marketing promises?
No
Did implementation of Trend Micro Smart Protection Suite, with XGen go as expected?
Yes
Would you buy Trend Micro Smart Protection Suite, with XGen again?
No