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Quite basic--Doesn't do what is sold
February 26, 2020

Quite basic--Doesn't do what is sold

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

One department, PR, uses Cision Communications Cloud (TrendKite)*. Monitoring and application of various measurement frameworks for a hard to measure and quantify area, as well as for campaign tracking.

*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
  • Monitoring standard publications
  • Daily report to inbox
  • Not all publications or languages offered
  • Too much onus on clients to build dashboard
They were supposed to be integrated.
Cision Communications Cloud is well suited for basic day-to-day coverage tracking. It is better for online versus for print, but is not for all languages/global.

Transition from TrendKite to Cision Communications Cloud

TrendKite support has a slow response rate. They don't offer face-to-face support and product integration with Cision still hasn't happened.