Don't ask if you don't want to know
Updated November 02, 2018

Don't ask if you don't want to know

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our organization uses TriNet for all our Payroll, Taxes, Worker Comp, Compliance, Unemployment, HR expertise, Accounting reports, and etc. We use TriNet Hire for advertising our job positing and reviewing of applications.
  • Handles payroll and all deductions
  • Workers Compensation issues
  • HR expertise available on call
  • We would like to use the TriNet Expense program but it is not set up for our banking intuition so it is not usable in it current programming. A ticket has been opened for several months with no feedback from the programmer.
  • Unable to reconcile vacation times and sick times for our employees. For several months I have been working with our Payroll Clerk, she submit the changes to another department , who still has not made the correct adjusts to our employees time. Our new hires are not prorated for their sick time and find it impossible to get them adjust. Maybe it would just be easier if we could make changes to the balances.
  • In TriNet Hire, it is impossible to print the answers from the application questionnaires so that they can be provided to the interview panels. Currently I have to cut and paste all answers to a Word document in order to capture the responses. We would also like to be able to change the questions for each application so that each reviewers are able to score applicants in specific areas. Additionally, we would like to able to print out reviews comments for each applicants. Not all of our interview panelists are employees, we often use community leaders and experts in our hiring process.
The menu driven website lets employees access their information. The mobile app lets employees access their information from basically anywhere. The on-boarding of our new employees is easy and done quickly, the same with terminating an employee.
Other than getting adjusted to the new website format, it has been relatively easy to use.
  • Reduced the time HR spent on administrative tasks especially the management of benefits and open enrollment.
  • TriNet Hire posts to the different job sites which saves time and gets a wider posting through a several sites. Having the applicants all in one place is awesome.
A part of why we chose TriNet was the technology. Our employees are more willing to use the user friendly website to access data and provide updated information. The interface with QuickBooks makes it easy for our accountant to ingrate the data into our books. The open enrollment was made easy for our employees by providing them the means to narrow down their selections based on the needs of their family and have a wide selection of coverage available.
We have had a high turn over of staff within our organization due to restructuring and attrition. The HR departments has assisted our organization with this transition of hiring, firing, and laying off of 11 employees in the last year, which is half our staff. Quanda has been of invaluable help with her expertise and taking the time to thoroughly vet issues with me so that I can assist with the CEO making HR decisions.

TriNet Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Report builder
Not Rated
Pre-built reports
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Manager tracking tools
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Publish to Social Media
Job Search Site Posting
Applicant Tracking
Notifications and Alerts

Using TriNet

23 - Chamber of Commerce and Economic Development for the Pikes Peak Region
3 - Needs basic computer skills, HR knowledge, payroll/timekeeper, and bookkeeping experience
  • Payroll to include taxes and deductions
  • Manage benefits
  • Managing personnel (on-boarding, terminating, vacation and sick time, and etc.)
  • HR Professional advise for personnel issues
  • TriNet hire application
  • Provide Supervisors Total Compensation for Employees
  • Webinars for training
We review our contracts year to year to ensure we are getting the best services and current members of the Chamber.

Evaluating TriNet and Competitors

Yes - We replaced ADP because they were not keeping up with technology and there internal communications was poor. I.E. payroll not communicating with 401K. Additionally we were looking in pull together our employee benefits into one single source.
  • Price
  • Product Features
Since we are a nonprofit the bottle line in cost play a major factor. TriNet offered a special package for nonprofits. We were also looking for new technical advances. One key point was the app for smart phones.
We are very through in our evaluations and our selection process. We also had the help of a broker from HUB International.

TriNet Implementation

Being organized and setting up as much as possible prior to the release to the employees made a real difference.
Yes - We worked through the transition step-by-step with TriNet professionals. I found it was much smoother than past experiences.
Change management was minimal - I found that taking it step-by-step much more organized. Completing much of the set up be hide the scenes prior to rolling it out made it much easier on the employees.
  • None that I can remember.

TriNet Training

  • Online training
  • In-person training
  • Self-taught
We had a few in-person training on site. One was on the basic use of the website and mobile app. The second was on the 401k program.
I have taken the webinars offered but employees do not.
When changing PEO I highly recommend initial training for the entire staff. It is overwhelming to employees when changing PEO. It help easy the transition.

Configuring TriNet

The new webpage is easy to understand and find what you are looking for.
No - we have not done any customization to the interface

TriNet Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - Not that I am aware of. We had no need any additional services.
Yes - The next years holidays show January 2nd as a holiday. I reported it two weeks ago and have yet to see the website updated.

Strauss is always my go to for payroll issues. She has helped with help adjusting our employees paid time off (vacation and sick). Everytime we get a new employee, they onboarding with the incorrect balance and Jessica and I have to keep submitting the adjustments to another department to have it corrected.

Whether it is helping with bonuses, pay increases, or simply payroll issues, I know I can count on Jessica.

Using TriNet

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • On-boarding and terminating is simple.
  • Open enrollment is easy to use and employees really like the wizard to find the best fit.
  • Payroll increases are simple.
  • When fixing an employees paid time off is difficult and has to be submitted numerous time before the balance is corrected.
  • The TriNet Expense has been difficult to set up, and build and understand the flow.
  • The TriNet Hire program does not save the questions used to evaluate for different positions. There is also no way to print information, i.e. applicants replies to questions, hiring teams comments,. Also the carry over of names from position to position for applicants is difficult to decipher.
Yes - Love the mobile interface. It makes it conveyance for employees to have the access to benefit information. It is nice to be able to pull up a paystub on the fly. Also, that employees can check their balances, and request and approve time off request.

TriNet Reliability

Since the fees are based on employee count, it changes month to month.
TriNet is available when I need it the majority of the time. I did run into an HR issue that I needed HR advice on an employee issue that had arouse was after normal hours.
It integrate easily into Quickbooks.

Integrating TriNet

It has been difficult to customize the expense programming to fit our needs.
  • Our credit card processor
I had to work through the TriNet Cloud help desk. The request had to be sent to the programs of the program. It took some time to hear back from the programs but Anthony DePriest followed up on the request until we had the programming resolved.

  • I would like to integrate our expenses into TriNet Expense program
It was be internal accounting staff.
  • File import/export

Relationship with TriNet

Our Rep was helpful and provided additional information that was useful, like a print out our benefits and cost so we could do a cost analysis.
Although the sale rep left after our integration, Megan Taylor the regional sales person has been happy to assist me with any questions or etc.
We were able to decrease the cost of benefits the first year to help with the employees transition into a new benefits plan. Also, having a program package for nonprofits.
Meeting Megan while working with the local sale rep made it easier for me to reach out to her after our sale rep left the company.