Don't ask if you don't want to know
Updated November 02, 2018
Don't ask if you don't want to know
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
Our organization uses TriNet for all our Payroll, Taxes, Worker Comp, Compliance, Unemployment, HR expertise, Accounting reports, and etc. We use TriNet Hire for advertising our job positing and reviewing of applications.
- Handles payroll and all deductions
- Workers Compensation issues
- HR expertise available on call
- We would like to use the TriNet Expense program but it is not set up for our banking intuition so it is not usable in it current programming. A ticket has been opened for several months with no feedback from the programmer.
- Unable to reconcile vacation times and sick times for our employees. For several months I have been working with our Payroll Clerk, she submit the changes to another department , who still has not made the correct adjusts to our employees time. Our new hires are not prorated for their sick time and find it impossible to get them adjust. Maybe it would just be easier if we could make changes to the balances.
- In TriNet Hire, it is impossible to print the answers from the application questionnaires so that they can be provided to the interview panels. Currently I have to cut and paste all answers to a Word document in order to capture the responses. We would also like to be able to change the questions for each application so that each reviewers are able to score applicants in specific areas. Additionally, we would like to able to print out reviews comments for each applicants. Not all of our interview panelists are employees, we often use community leaders and experts in our hiring process.
- Reduced the time HR spent on administrative tasks especially the management of benefits and open enrollment.
- TriNet Hire posts to the different job sites which saves time and gets a wider posting through a several sites. Having the applicants all in one place is awesome.
A part of why we chose TriNet was the technology. Our employees are more willing to use the user friendly website to access data and provide updated information. The interface with QuickBooks makes it easy for our accountant to ingrate the data into our books. The open enrollment was made easy for our employees by providing them the means to narrow down their selections based on the needs of their family and have a wide selection of coverage available.
TriNet Feature Ratings
Using TriNet
23 - Chamber of Commerce and Economic Development for the Pikes Peak Region
3 - Needs basic computer skills, HR knowledge, payroll/timekeeper, and bookkeeping experience
- Payroll to include taxes and deductions
- Manage benefits
- Managing personnel (on-boarding, terminating, vacation and sick time, and etc.)
- HR Professional advise for personnel issues
- TriNet hire application
- Provide Supervisors Total Compensation for Employees
- Webinars for training
Evaluating TriNet and Competitors
Yes - We replaced ADP because they were not keeping up with technology and there internal communications was poor. I.E. payroll not communicating with 401K. Additionally we were looking in pull together our employee benefits into one single source.
- Price
- Product Features
Since we are a nonprofit the bottle line in cost play a major factor. TriNet offered a special package for nonprofits. We were also looking for new technical advances. One key point was the app for smart phones.
We are very through in our evaluations and our selection process. We also had the help of a broker from HUB International.
TriNet Implementation
- Implemented in-house
Yes - We worked through the transition step-by-step with TriNet professionals. I found it was much smoother than past experiences.
Change management was minimal - I found that taking it step-by-step much more organized. Completing much of the set up be hide the scenes prior to rolling it out made it much easier on the employees.
- None that I can remember.
TriNet Training
- Online training
- In-person training
- Self-taught
When changing PEO I highly recommend initial training for the entire staff. It is overwhelming to employees when changing PEO. It help easy the transition.
Configuring TriNet
No - we have not done any customization to the interface
TriNet Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Not that I am aware of. We had no need any additional services.
Yes - The next years holidays show January 2nd as a holiday. I reported it two weeks ago and have yet to see the website updated.
Jessica
Strauss is always my go to for payroll issues. She has helped with help adjusting our employees paid time off (vacation and sick). Everytime we get a new employee, they onboarding with the incorrect balance and Jessica and I have to keep submitting the adjustments to another department to have it corrected.
Whether it is helping with bonuses, pay increases, or simply payroll issues, I know I can count on Jessica.
Using TriNet
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- On-boarding and terminating is simple.
- Open enrollment is easy to use and employees really like the wizard to find the best fit.
- Payroll increases are simple.
- When fixing an employees paid time off is difficult and has to be submitted numerous time before the balance is corrected.
- The TriNet Expense has been difficult to set up, and build and understand the flow.
- The TriNet Hire program does not save the questions used to evaluate for different positions. There is also no way to print information, i.e. applicants replies to questions, hiring teams comments,. Also the carry over of names from position to position for applicants is difficult to decipher.
Yes - Love the mobile interface. It makes it conveyance for employees to have the access to benefit information. It is nice to be able to pull up a paystub on the fly. Also, that employees can check their balances, and request and approve time off request.
TriNet Reliability
Integrating TriNet
- Our credit card processor
I had to work through the TriNet Cloud help desk. The request had to be sent to the programs of the program. It took some time to hear back from the programs but Anthony DePriest followed up on the request until we had the programming resolved.
- I would like to integrate our expenses into TriNet Expense program
It was be internal accounting staff.
- File import/export
persistence
Relationship with TriNet
We were able to decrease the cost of benefits the first year to help with the employees transition into a new benefits plan. Also, having a program package for nonprofits.
Meeting Megan while working with the local sale rep made it easier for me to reach out to her after our sale rep left the company.