Overall Satisfaction with TriNet
We are a small IT professional services company and we use TriNet across the entire company for all of our payroll, benefits and HR services. This allows us to focus on our core business services without extensive need for all of these internal support services and lowers our overall cost of operation.
- Payroll services are outstanding and 100% reliable.
- Benefit services provides our employees with an extensive selection of benefit offerings.
- TriNet support services is very knowledgeable and responsive.
- No requests at this time.
- TriNet has had a very positive impact on payroll accuracy, reliability and reporting.
- TriNet has very positively impacted our benefit offerings and compliance which directly impacts employee satisfaction and retention.
- Our internal costs have been reduced using TriNet as a business partner. This partnership has been critical to our success.
TriNet Feature Ratings
Using TriNet
5 - Senior Management, Operations and Delivery
1 - Operations Manager
Evaluating TriNet and Competitors
Yes - We previously used Insperity (formerly Administaff) for our payrolling, benefits and HR services. We switched to TriNet due to the higher level of automation and the reduced paperwork. We considered TriNet a more advanced platform with a broader suite of services at the time.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
We felt that TriNet offers the most complete suite of services and the best use of automation vs. manual processes.
No changes, the decision to move to TriNet was definitely the right one at the time and still holds true.
TriNet Implementation
- Implemented in-house
Change management was minimal
- No real timing issues from our previous service partner. We timed the switch-over to the end of fiscal year and everything went smoothly
TriNet Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - TriNet service professionals are knowledgeable and always willing to help. Follow-through is excellent.
We once had a special need for a customized annual payroll report and TriNet provided that to us quickly and detailed with the information we requested. Excellent response!
Using TriNet
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payrolling very easy to navigate and use.
- TriNet Reports has most of the reports that we need and is easy to use.
- Employee section easy to navigate and manage.
- Benefits section also very easy to manage.
- None
Yes - Works well for the employees, no complaints.