Excellent Business Partner for Critical Corporate Services
Updated October 05, 2018

Excellent Business Partner for Critical Corporate Services

Bob Swinney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We are a small IT professional services company and we use TriNet across the entire company for all of our payroll, benefits and HR services. This allows us to focus on our core business services without extensive need for all of these internal support services and lowers our overall cost of operation.
  • Payroll services are outstanding and 100% reliable.
  • Benefit services provides our employees with an extensive selection of benefit offerings.
  • TriNet support services is very knowledgeable and responsive.
  • No requests at this time.
Customer service and support has always been very responsive and knowledgeable for the entire time we have been with TriNet.
Website is easy to use and reliable. Customer Support has been very helpful for any specialized need.
  • TriNet has had a very positive impact on payroll accuracy, reliability and reporting.
  • TriNet has very positively impacted our benefit offerings and compliance which directly impacts employee satisfaction and retention.
  • Our internal costs have been reduced using TriNet as a business partner. This partnership has been critical to our success.
Have rated a 10 due to the extensive services and reliability of these service offerings. Customer Support has been excellent and responsive when needed.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
Not Rated
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

5 - Senior Management, Operations and Delivery
1 - Operations Manager

Evaluating TriNet and Competitors

Yes - We previously used Insperity (formerly Administaff) for our payrolling, benefits and HR services. We switched to TriNet due to the higher level of automation and the reduced paperwork. We considered TriNet a more advanced platform with a broader suite of services at the time.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
We felt that TriNet offers the most complete suite of services and the best use of automation vs. manual processes.
No changes, the decision to move to TriNet was definitely the right one at the time and still holds true.

TriNet Implementation

1) Communications to all employees
2) Depend on TriNet service professionals
3) Switch-over at the end of fiscal year worked well for us.
Change management was minimal
  • No real timing issues from our previous service partner. We timed the switch-over to the end of fiscal year and everything went smoothly

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - TriNet service professionals are knowledgeable and always willing to help. Follow-through is excellent.
We once had a special need for a customized annual payroll report and TriNet provided that to us quickly and detailed with the information we requested. Excellent response!

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payrolling very easy to navigate and use.
  • TriNet Reports has most of the reports that we need and is easy to use.
  • Employee section easy to navigate and manage.
  • Benefits section also very easy to manage.
Yes - Works well for the employees, no complaints.