Best HR option for any small business
Updated March 01, 2019

Best HR option for any small business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Trinet is used by our company for all HR functions. It addresses our needs for payroll processing, benefits manager, and overall HR advice.
  • Payroll processing.
  • Benefits offerings for employees.
  • Availability to employee needs.
  • The on boarding process is quite cumbersome and time-consuming for small companies with no HR departments.
  • The overall amount of benefits structures available can seem daunting for small employers to narrow down.
  • The previous dashboard was complicated but Trinet's new interface is much easier to use. Still requires some time to get used to. Provides perhaps more functions than needed for a small business.
All questions have been answered in a timely manner. My direct contact has been available but more complicated issues requiring senior staff members have been slower to get a response from.
It's now more user friendly than before, but you still need to have a clear understanding of what your HR goals and needs are prior to use.
  • It has certainly reduced payroll processing functions.
  • Ability to obtain competitive medical plans not usually available to a very small business.
  • Ease of use for employees.
Used only Wells Fargo payroll processing but it pales in comparison to Trinet.
Any company that cannot afford a full HR department or payroll processing should use Trinet's service. Midsize corporations after 100 employees can probably maximize the full range of benefits with a HR department head.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
10
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

3 - General Management
Operations
Executive
1 - Basic accounting skills
Basic HR knowledge
It's a fairly easy system to use
  • Payroll filing and compliance
  • Benefits offered
  • HR Support
  • Availability of different medical plans
  • HSA accounts for an organization our size
  • Meeting up retirement options for our employees
  • Offer to cover fringe benefits
Although we're still mindful of all expenses, Trinet does provide a benefit to the company. It's one less thing to worry about.

Evaluating TriNet and Competitors

Yes - We used to do basic payroll through another provider. No other benefits were offered.
  • Price
  • Product Features
  • Product Usability
Being a small company, it was important that we find a solid and cost-effective HR solution so we could focus on operating the company. Payroll and compliance are no longer concerns that we have. The vast benefits available allow us to grow into the system as the company grows. It's a solution we can easily utilize as we grow exponentially.
I would certainly compare options with other online providers and get a better understanding of the setup process.

TriNet Implementation

There should more help offered to smaller companies since they lack HR experience in implementing a complicated and important program like this.It can be scaled from basic to detailed depending on the experience and size of the organization.
Yes - I don't remember the actual phases but it was broken down and took several days to complete.
Change management was a minor issue with the implementation - When the change occurred, a payroll period went unreported between Trinet and the previous provider. This became a long process to resolve with the IRS.
  • Having all the employee documents available
  • Not understanding the role of each member of the Trinet team
  • Not reporting a payroll period to the IRS

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
No - Didn't know it was available. Not interested.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • Payroll changes
  • Annual enrollment has become easier
  • Setup was time consuming
  • It wasn't clear that employees could waive the medical plans
  • Providing information on employees with work visas